Privacy

2. Information We Collect

We collect information you provide directly and information collected automatically:

2.1 Information You Provide

• Contact details (name, email, phone) submitted via contact forms or email.
• Project information and materials (briefs, assets, files, logos) needed to deliver our services.
• Billing and payment information related to paid services (note: payment processors may collect and store full payment details).
• Communications and support requests between you and Hypercores.

2.2 Information Collected Automatically

• Usage data (pages visited, session duration, referrer, browser and device information).
• Technical data like IP address, geolocation (approximate), and performance metrics.
• Cookies and similar tracking technologies (see “Cookies & Tracking” below).

3. How We Use Your Information

We use personal data to:

• Provide, maintain, and improve our services and client projects.
• Communicate about project status, support requests, invoices, and updates.
• Process payments and prevent fraud.
• Personalize and optimize our website and marketing efforts.
• Comply with legal obligations and enforce our terms.

4. Legal Bases for Processing (EEA/GDPR)

If you are located in the European Economic Area (EEA), we process personal data under the following legal bases:

• Performance of a contract: processing necessary to deliver services you requested.
• Legitimate interests: for business operations, fraud prevention, and improving our site and services (balanced against your rights).
• Consent: where required (for example, certain marketing cookies or email subscriptions).
• Legal obligation: when required to comply with laws or legal processes.

5. Cookies & Tracking

We use cookies and similar technologies to collect usage data and improve your experience. Cookies may be:

• Essential: necessary for site functionality.
• Performance & analytics: to understand site usage and improve performance.
• Marketing: to deliver and measure advertising and marketing campaigns.

You can manage cookie preferences through your browser settings or any cookie consent interface provided on the site. Disabling non-essential cookies may affect site functionality.

6. Data Sharing & Third Parties

We may share personal data with:

• Service providers and vendors (hosting, analytics, payment processors, email platforms) who help deliver our services.
• Professional advisors (lawyers, accountants) when necessary.
• Third parties in connection with a business transfer, merger, acquisition, or sale of assets (with notice where required by law).
• Law enforcement or government authorities when required by law or to protect our rights.

We require third-party processors to maintain appropriate security measures and only process personal data as instructed.

7. Data Retention

We retain personal data only as long as necessary to provide services, meet legal obligations, resolve disputes, and enforce agreements. Typical retention periods:

• Contact form and support communications: up to 3 years after last contact (unless otherwise required).
• Project files and deliverables: retained for the period specified in the Project Agreement or as necessary for support and maintenance.
• Billing and tax records: as required by applicable law (commonly 6–7 years).

8. Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data, including:

• Access: request a copy of the personal data we hold about you.
• Rectification: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your personal data (subject to legal and contractual exceptions).
• Restriction: request limits on how we process your data.
• Portability: request transfer of your data to another controller in a commonly used format.
• Objection: object to processing based on legitimate interests or direct marketing.

To exercise these rights, contact us at support@hypercores.com. We may need to verify your identity before responding. If you are in the EEA and believe your rights are not respected, you can lodge a complaint with a supervisory authority.

9. Marketing Communications

We may send marketing emails if you opt in. You can opt out of marketing communications at any time by following the unsubscribe link in those emails or contacting support@hypercores.com. Transactional messages related to projects or account activity are not promotional and cannot be unsubscribed from.

10. Security

We implement reasonable technical and organizational measures to protect personal data. However, no method of transmission or storage is completely secure. We cannot guarantee absolute security and are not liable for unauthorized access beyond our reasonable control. If a data breach occurs, we will follow applicable laws and notify affected individuals and authorities as required.

11. International Transfers

We operate globally and may transfer personal data to countries with different data protection laws. When transferring data from the EEA or other regions with data transfer restrictions, we rely on appropriate protections such as Standard Contractual Clauses, adequacy decisions, or your consent where required.

12. Children

Our Services are not directed to children under the age of 13 (or higher age if required by local law). We do not knowingly collect personal data from children without parental consent. If we become aware that we collected data from a child without consent, we will take steps to delete that data.

13. Links to Other Sites

Our website may contain links to other websites. This Privacy Policy does not apply to third-party sites. We encourage you to read the privacy policies of any linked websites before providing personal data.

14. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on https://hypercores.com with a revised effective date. Continued use of the Services after changes indicates acceptance of the updated policy.

15. Contact Us

If you have questions or requests about this Privacy Policy or your personal data, please contact:

Hypercores
Website: https://hypercores.com
Email: support@hypercores.com